Platform Guidelines

Vendors represent not only their own businesses but the Eventnet platform to every customer they interact with. A consistently professional standard is non-negotiable.

• Respond to all booking inquiries within 24 hours — no exceptions
• Maintain courteous, respectful, and clear communication at all times, whether on-platform or at the event
• Arrive on time, fully staffed, and fully equipped for every confirmed booking
• Honour the agreed scope of service without substitutions, reductions, or undisclosed add-on charges
• Treat all customers with equal dignity regardless of budget, background, or event type
• Never attempt to discuss, negotiate, or transact any part of a booking outside the Eventnet platform

Customers rely entirely on what you display to make decisions that matter to them — often once-in-a-lifetime events.

• All photographs and videos must be of your own actual work — no stock images, competitor images, or images sourced without written permission from the rights holder
• Package descriptions must accurately state all inclusions, exclusions, and conditions
• Pricing must reflect what you will actually charge — the price shown at booking is the price you must honour
• Do not display awards, certifications, or press mentions you do not genuinely hold
• Keep your availability calendar updated in real time — displaying availability you cannot honour is a violation
• If your service area changes, update your profile within 24 hours

A confirmed booking is a commitment, not a tentative reservation. Customers plan their events around your confirmation.

• Cancel a confirmed booking only in genuine, verifiable emergencies (hospitalisation, bereavement, natural disaster, government-imposed restrictions)
• In the event of an emergency cancellation, notify the customer AND Eventnet at support@eventnet.in within 2 hours of becoming aware of the situation
• You must assist in finding a substitute vendor from the Eventnet network in the event of any emergency cancellation
• Do not double-book a date — block your calendar within 2 hours of accepting a booking
• More than 2 cancellations in any 90-day rolling period will trigger a mandatory performance review
• 3 or more cancellations in 90 days will result in suspension pending investigation

Financial transparency is non-negotiable on Eventnet. Off-platform payment is the single most serious violation a vendor can commit.

• The price shown in a confirmed booking is binding — you may not charge more under any circumstances
• All payments — advance, balance, and any additional approved charges — must flow through the Eventnet platform
• Never ask a customer to pay cash, make a bank transfer, or pay via UPI to a personal number
• Never offer a discount to customers who cancel their Eventnet booking and rebook directly with you
• Advance amounts are held in trust and do not become yours until the booking is completed
• If a customer owes a balance at the time of service, collect it only through the Eventnet payment link provided

You are solely responsible for your legal, tax, and licensing obligations. Eventnet is not liable for your statutory requirements.

• Maintain a valid Shop Establishment / Gumasta Certificate at all times
• Caterers and food vendors must hold a valid FSSAI licence (Basic or State/Central, as applicable) and keep it uploaded in their verification documents
• If your aggregate annual turnover exceeds the GST threshold, you must be GST-registered and issue valid GST invoices
• Issue a proper receipt or invoice for every completed booking reflecting the correct amount
• File your GST returns and income tax returns accurately and on time — Eventnet provides transaction records on request but does not file on your behalf
• Maintain valid professional insurance where applicable (photographers, caterers, venue managers, etc.)

The quality and integrity of the content on your profile directly influences customer trust in your business and in the platform.

• Upload only high-quality photographs that accurately represent your current work
• Do not upload blurry, watermarked, or heavily filtered images that misrepresent your services
• Do not use images featuring minors without documented parental/guardian consent
• Remove outdated content — portfolio images should reflect your current capability
• Videos must be your own original recordings; do not upload content with unlicensed background music
• Written content (descriptions, FAQs) must be original and not copied from other vendors or external sources

Authentic reviews are the foundation of trust on Eventnet. Any attempt to manipulate them undermines every vendor on the platform.

• Never offer any incentive (discount, free service, cash, gift) in exchange for a positive review or for removing or editing a negative one
• Never ask friends, family members, or employees to submit reviews for your profile
• Never threaten, pressure, or harass a customer in connection with a review
• Respond to negative reviews professionally and constructively — never defensively or aggressively
• If a review is factually incorrect or was submitted by a non-customer, report it to trust@eventnet.in with supporting evidence

Customer data shared with you through the platform is provided solely for the purpose of fulfilling the specific booking.

• Do not store, use, or share customer data beyond what is needed for the booked service
• Do not contact a customer for marketing or sales purposes outside their active booking
• Do not share customer details with third parties (sub-contractors, associates) beyond what is strictly necessary for service delivery
• Upon completion of the booking, delete any personal data of the customer that you hold locally

Customers are equally expected to engage with vendors and the platform in good faith.

• Provide accurate event details, dates, and contact information when making an enquiry or booking
• Pay agreed amounts on time and only through Eventnet's approved payment channels
• Treat vendors and Eventnet staff with courtesy and respect at all times
• Not attempt to negotiate terms, arrange payments, or transact outside the Eventnet platform following an initial connection
• Not submit false, defamatory, malicious, or incentivised reviews
• Raise refund requests and disputes only through official Eventnet support channels, not through bank chargebacks as a first resort

Partner executives represent Eventnet directly to vendors in the field. Your conduct defines how vendors and communities perceive the platform.

• Onboard only genuine vendors with valid, verifiable documentation
• Represent Eventnet honestly — do not make false promises about guaranteed leads, earnings, or booking volumes
• Never collect fees, cash, or advances from vendors through any channel other than the Eventnet platform
• Maintain strict confidentiality of all vendor and customer information you access
• Do not engage in any conflict of interest with vendors in your assigned territory
• Report any vendor misconduct, fraud attempts, or document forgery to compliance@eventnet.in immediately

The following activities will result in immediate suspension pending investigation and likely permanent termination of your account:

• Submitting forged, expired, or fraudulent verification documents
• Accepting, soliciting, or facilitating payments outside the Eventnet platform
• Redirecting customers or vendors to a competing platform after initial contact through Eventnet
• Engaging in bait-and-switch tactics — providing services fundamentally different from what was booked
• Uploading media belonging to another vendor, business, or individual without permission
• Threatening, abusing, intimidating, or harassing any customer, vendor, Eventnet staff, or partner executive
• Creating multiple accounts to circumvent a suspension or review
• Any activity that constitutes fraud, cheating, or criminal conduct under Indian law

Violations are assessed by our Trust & Safety team on a case-by-case basis. The severity of consequence reflects the nature and recurrence of the violation:

• Level 1 — Minor / First offence: Written warning with guidance. No account impact
• Level 2 — Repeated minor violation or single moderate violation: Temporary suspension (7–30 days); mandatory acknowledgement required for reinstatement
• Level 3 — Serious violation (off-platform payment, review manipulation, false documents): 90-day suspension, financial penalty, performance bond may be required for reinstatement
• Level 4 — Fraud, criminal conduct, or repeated Level 3 violations: Permanent account termination, pending payouts withheld, and referral to relevant authorities

You have the right to appeal any suspension by emailing trust@eventnet.in within 7 days of notification. Appeals are reviewed within 10 business days. Eventnet's decision on Level 4 violations is final.

If you witness policy violations, experience bad-faith conduct, or have a complaint about the platform:

• Platform bugs, account issues, and booking disputes: support@eventnet.in
• Vendor or customer conduct violations: trust@eventnet.in
• Formal grievances under the Information Technology Act, 2000: grievance@eventnet.in
• Privacy and data protection concerns: privacy@eventnet.in

All reports are treated confidentially. We do not disclose the identity of the reporting party to the subject of a complaint.