Terms & Conditions

Eventnet ("Eventnet", "we", "us" or "our") is an online marketplace. The platform helps customers discover, enquire with, and book independent service providers, venues, artists, caterers, planners, decorators, photographers, makeup artists, and other event-related businesses ("Vendors").

Eventnet is a technology marketplace and intermediary. Unless we expressly state otherwise in writing, Eventnet is not the provider of the vendor service, does not employ vendors as staff, and is not a party to the final service contract between a customer and a vendor. Vendors remain responsible for the quality, legality, pricing, availability, and delivery of their own services.

These Terms are intended to operate under the laws of India, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, payment and tax laws, and other laws applicable to online marketplaces and event services.

You must be at least 18 years old and legally competent to enter into binding contracts to use Eventnet. You agree that all information you submit, including names, phone numbers, addresses, business details, bank details, documents, packages, prices, and availability, is true, current, and complete. Eventnet may suspend or restrict accounts that contain false, incomplete, misleading, expired, or unverifiable information.

Accounts created from a booking: If you make a booking by providing your name, phone number, and/or email address without separately signing up, Eventnet may automatically create or link an account for you using that phone number so you can track, manage, pay for, and get support on your booking, and so a returning customer is recognised. You will not be asked to set a password or verify by OTP at the time this account is created; you can complete verification and set your profile details the next time you sign in with that phone number or email. These Terms and our Privacy Policy apply to that account from the moment it is created. You may close it at any time from Account Settings, subject to the retention obligations in our Privacy Policy.

• Provide accurate event details, dates, and contact information when making an enquiry or booking
• Pay agreed amounts on time through Eventnet's approved payment methods only
• Treat vendors, partner executives, and Eventnet staff with respect at all times
• Not attempt to contact vendors directly to negotiate terms outside the platform after an initial connection through Eventnet
• Raise complaints, disputes, or refund requests exclusively through official Eventnet channels
• Not submit false, defamatory, or malicious reviews

• Provide truthful business information and valid, up-to-date verification documents
• List accurate pricing, packages, and availability at all times
• Respond to booking inquiries within 24 hours
• Deliver services exactly as agreed by the customer and vendor, including scope, date, time, location, inclusions, exclusions, and price
• Maintain all applicable statutory licences, registrations, approvals, and tax compliance, including GST, FSSAI, trade licence, music licences, labour compliance, and venue permissions where applicable
• Never solicit or accept payment outside the Eventnet platform
• Comply with all applicable laws and regulations
• Keep customer personal data confidential and use it only for the booking or enquiry for which it was shared

• Onboard only genuine vendors with valid, verifiable documents
• Represent Eventnet honestly — no false promises regarding earnings, leads, or guarantees
• Never collect fees, cash, or advances from vendors outside the Eventnet platform
• Maintain strict confidentiality of all vendor and customer information
• Not engage in any conflict of interest with vendors in your assigned territory

Vendors may be required to pay a one-time onboarding fee (currently ₹1,199) before using the vendor dashboard, receiving leads, keeping their listing active, or accessing platform benefits. This onboarding fee is separate from monthly or periodic subscription plans, lead credit purchases, paid promotions, featured listings, or any platform commission that may apply to bookings, payouts, or marketplace transactions.

• Onboarding fees are charged once for account activation and onboarding benefits, unless otherwise stated on the payment page
• Vendors may instead choose to skip the upfront onboarding fee and recover it automatically through bookings: a flat +5 percentage point commission surcharge applies on top of the vendor's normal plan commission rate on every completed booking, until the total surcharge collected reaches the onboarding fee amount, at which point the vendor's commission rate returns automatically to their normal plan rate. The surcharge on any single booking is capped so a vendor never pays more in total than the onboarding fee amount
• Vendors who skip the upfront onboarding fee do not receive onboarding benefits (such as featured listing or grace-period pricing) unless and until they separately pay the fee
• Subscription plans, lead credits, featured listings, ad placements, and promotional tools are charged separately according to the plan selected
• Lead credits are consumed when a vendor connects with or unlocks eligible customer leads, and consumed credits are not refundable
• Platform commission, if applicable, is calculated according to the active vendor plan, offer, invoice, or booking terms shown in the dashboard, and may be reduced automatically for larger bookings under Eventnet's Big Booking Protection
• Eventnet may offer discounts, trials, credits, reduced commission, or promotional benefits for a limited period

A booking is confirmed only after the required payment is received through Eventnet's approved payment method and the booking is accepted or confirmed according to the platform flow. Once confirmed, the customer and vendor are expected to honour the agreed scope, date, time, venue/location, price, and deliverables.

Payments, advances, balances, additional charges, vendor onboarding fees, subscriptions, lead credits, promotions, and other platform charges must be paid only through approved Eventnet payment methods. Off-platform payments are not protected by Eventnet policies and may lead to suspension, payout hold, or removal from the platform.

No-Cost EMI: Where shown at checkout, No-Cost EMI is a facility offered directly by your card-issuing bank or NBFC through our payment partner, Razorpay — it is not a loan or credit facility offered by Eventnet or by the vendor. "No-cost" means the participating vendor pays an upfront subvention (discount) to the bank equal to the interest that would otherwise apply, so you are not charged interest on top of the package price for choosing EMI; however, any GST applicable on that interest component, as levied by the bank, remains payable by you as part of your bank's standard EMI terms and is disclosed by the bank at the time of selection. EMI eligibility, tenure options, processing fees, and foreclosure terms are decided solely by your bank, not by Eventnet. If a booking paid via EMI is later refunded under our Refund & Cancellation Policy, the refund is processed to the original payment method and any reversal of EMI instalments already charged follows your bank's own EMI reversal timeline, which may take longer than a standard refund.

Payment Links: Eventnet may send you a secure Razorpay Payment Link by WhatsApp, SMS, or email so you can complete or resume a pending payment on a confirmed booking. These links are generated only for your own booking, are tied to that specific booking, and should not be shared with anyone else. Eventnet will never ask you to make a payment through a link received from any source other than an official Eventnet communication channel.

EN Coins and Referral Rewards: Eventnet may award loyalty credits ("EN Coins") for activities such as leaving a review or referring a friend, and may run a referral programme offering credits or discounts to both the referrer and the referred customer. EN Coins and referral rewards have no cash value, cannot be withdrawn or transferred, may expire, and may be adjusted, capped, or revoked if Eventnet reasonably suspects fraud, abuse, or violation of these Terms. Eventnet may modify or discontinue these programmes at any time.

For package bookings, Eventnet collects exactly 30% of the agreed package amount as the booking-confirmation advance. The remaining 70% is paid according to the vendor's disclosed payment schedule and terms accepted by the customer before booking. Other Eventnet transactions may require full or partial payment, a convenience fee, commission, or platform charge depending on the applicable payment flow. Vendor payouts are made only to verified bank accounts after applicable checks, deductions, refunds, disputes, payment gateway settlements, taxes, or compliance requirements are completed.

Vendors are solely responsible for issuing legally valid invoices to customers where required, collecting and remitting GST or other applicable taxes, maintaining books of account, and filing tax returns. Eventnet may deduct TDS, TCS, commission, gateway charges, refunds, penalties, or other amounts where required by law or platform policy.

• The vendor chooses the cancellation and refund policy for each package, and the applicable windows, percentages, rescheduling terms and written conditions are displayed before payment
• The policy accepted by the customer is saved with the booking; later package edits do not change an existing booking's terms
• Customer-initiated cancellations are administered using that saved vendor policy, subject to vendor fault, deficient service, fraud, payment error, and applicable consumer law
• Vendors who cancel confirmed bookings without a genuine emergency will be liable to refund the advance in full and may face account suspension
• Approved customer refunds are processed within 5-7 working days to the original payment method, subject to bank and payment gateway timelines
• Onboarding fees, subscription payments, lead credit purchases, promotional placements, and paid ads are non-refundable once activated, except where required by law or expressly approved by Eventnet
• Disputes regarding refunds must be raised within 7 days of the event date through the Support section
• Duplicate payments, failed transactions, or incorrect charges may be refunded after verification

All content uploaded by vendors, including photographs, videos, descriptions, package details, menus, pricing, service areas, and portfolio materials, remains the vendor's property. By uploading content, vendors grant Eventnet a non-exclusive, worldwide, royalty-free licence to display, reproduce, resize, publish, distribute, promote, and use that content for operating, improving, and marketing the platform.

The Eventnet name, logo, and platform are the intellectual property of Eventnet. You may not reproduce, imitate, or use our branding without express written permission.

• Submitting false, forged, or expired verification documents
• Accepting or soliciting payments outside the platform
• Redirecting customers or vendors to competing platforms after contact through Eventnet
• Uploading content that infringes third-party intellectual property rights
• Submitting fake reviews, fake bookings, or manipulating ratings
• Threatening, abusing, or harassing any user, vendor, or Eventnet staff member
• Any activity that constitutes fraud, cheating, or a criminal offence under Indian law

Eventnet may review, hold, restrict, suspend, downgrade, delist, or permanently remove any account, listing, package, review, message, booking, payout, lead access, promotional benefit, or dashboard access if we believe there is a policy violation, payment failure, fraud risk, legal risk, poor service quality, repeated complaints, forged documentation, abusive conduct, or any activity harmful to customers, vendors, executives, Eventnet, or the public.

You agree to indemnify and hold harmless Eventnet, its directors, employees, and affiliates from any claims, damages, losses, liabilities, and costs (including legal fees) arising from your use of the platform, breach of these terms, violation of applicable law, or infringement of any third party's rights.

To the maximum extent permitted by law, Eventnet is not liable for vendor service quality, safety, delay, cancellation, legality, permits, personal injury, property damage, indirect losses, lost profits, reputational harm, business interruption, or platform unavailability. Eventnet's total aggregate liability for any claim shall not exceed the amount actually paid by the claiming party to Eventnet for the specific transaction or service giving rise to the claim, or INR 5,000, whichever is lower, except where such limitation is not permitted by applicable law.

Grievance Officer: For complaints, contact our Grievance Officer at grievance@eventnet.in. We acknowledge within 24 hours and resolve within 15 days per the IT (Intermediary Guidelines) Rules, 2021.

Arbitration: Unresolved disputes shall first be attempted to be resolved amicably. If unresolved, the dispute may be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed in accordance with applicable law. The seat and venue of arbitration shall be Indore, Madhya Pradesh, India. Proceedings shall be conducted in English.

Governing Law: These Terms are governed by the laws of India. Subject to arbitration and mandatory consumer law rights, courts at Indore, Madhya Pradesh shall have jurisdiction.

Eventnet may modify these Terms from time to time. Material changes may be communicated through the platform, email, WhatsApp, SMS, or other reasonable means. Continued use of Eventnet after the effective date of updated Terms constitutes acceptance.

Name: Grievance Officer, Eventnet
Email: grievance@eventnet.in
Support: support@eventnet.in
Location: Indore, Madhya Pradesh, India