Refund & Cancellation Policy

• More than 15 days before the event date: full refund minus payment gateway charges
• 7 to 15 days before the event date: 50% refund of the booking amount
• Less than 7 days before the event date: no refund (vendor has reserved your date)
• Cancellations must be requested through your Eventnet account

• Vendors must inform Eventnet immediately if they cannot deliver a confirmed booking
• Customers receive a 100% refund for vendor-initiated cancellations
• Repeated cancellations may lead to penalties, loss of verified badge or suspension

• Booking cancelled within the eligible window
• Vendor failed to deliver agreed services
• Significant deviation from the listed package or scope
• Duplicate or accidental payments

• Payment gateway and processing fees
• Subscription plan fees and lead credit purchases once activated
• Custom-ordered items already produced (e.g. printed materials, custom cakes)
• Last-minute cancellations within the no-refund window

Approved refunds are processed within 5-7 business days to the original payment method. Bank settlement may take an additional 2-3 business days depending on your bank.

• Raise a dispute from your booking within 7 days of the event
• Our Trust & Safety team reviews evidence from both parties
• We may mediate, partially refund, or fully refund based on findings
• Final decisions by Eventnet are binding on both customer and vendor under these terms

For any refund-related questions, email refunds@eventnet.in.