Refund & Cancellation Policy

Eventnet packages are event-date commitments. When a customer books a package, the vendor may block the date, reject other customers, purchase materials, assign staff, begin preparation, or reserve third party resources. Refunds are therefore based on the cancellation timing, vendor acceptance, custom work started, and evidence from both sides.

The vendor chooses the refund policy for each package. Eventnet shows that policy before payment, records the customer’s agreement, saves an immutable copy with the booking, and administers cancellation requests using those saved terms.

• Customer-initiated cancellations follow the vendor policy and percentages disclosed for that package at booking
• A vendor may select an Eventnet policy template or create a custom cancellation schedule and written terms
• Changing a package policy later does not change the terms already accepted for an existing booking
• Vendor cancellation, non-delivery, materially deficient service, fraud, or an unlawful or disproportionate term remains subject to Eventnet review and applicable consumer law

• Flexible, Standard and Strict: ready-made schedules that the vendor may select according to preparation and date-blocking risk
• Date Blocked: full refund only within 24 hours of booking if the event is more than 15 days away; after that, the advance may be non-refundable because the vendor blocks the date
• Custom: the vendor sets the early, mid and late cancellation windows, refund percentages and written terms

Preparation-cost deductions apply only when they are included in the vendor policy shown before payment or are otherwise permitted by applicable law, and the vendor can show a genuine expense connected to the booking.

• Examples include raw materials, custom decor, printed items, cake ingredients, artist/staff blocking, transport booking, venue coordination, equipment booking, and third-party advances
• The vendor must provide reasonable proof such as bills, screenshots, vendor notes, staff assignment records, purchase receipts, or preparation photos
• Eventnet verifies the evidence and applies the terms saved with the booking rather than creating a new cancellation charge
• Vendors cannot claim inflated, unrelated, duplicate, or unverified costs

• Cancellations must be requested through your Eventnet account or official Eventnet support channel
• Refund eligibility is calculated from the event date and the time the cancellation request is received by Eventnet
• Refunds apply only to amounts paid through Eventnet; off-platform payments are not protected by this policy
• Changing event date, venue, guest count, package scope, or major requirements after vendor acceptance may be treated as a cancellation if the vendor cannot support the change

• Vendors must inform Eventnet immediately if they cannot deliver a confirmed booking
• Customers receive a 100% refund of the Eventnet-paid amount for vendor-initiated cancellations where the customer is not at fault
• A genuine emergency may be reviewed case-by-case, but the vendor must provide proof and assist with alternatives where possible
• Repeated or unexplained cancellations may lead to penalties, payout holds, loss of verified badge, reduced visibility, or suspension
• If a vendor cancels after receiving customer details and tries to move the booking off-platform, Eventnet may suspend the account and hold payouts

• Booking cancelled within the eligible window
• Vendor failed to deliver agreed services
• Significant deviation from the listed package or scope
• Vendor cancelled the booking without customer fault
• Vendor did not arrive or was materially late without a valid reason
• Duplicate or accidental payments

• Payment gateway and processing fees
• Vendor preparation costs approved by Eventnet
• Custom-ordered items already produced or purchased, including printed materials, custom cakes, decor material, flowers, props, or personalised items
• Package advance for last-minute cancellations inside the no-refund window
• Any amount paid once the vendor has unlocked your contact details for the booking — at that point the booking is non-refundable regardless of the vendor's disclosed cancellation schedule
• Additional losses caused by wrong event details, denied access, customer no-show, or customer-requested scope changes
• Subscription plan fees, onboarding fees, ad placements, featured listing fees, and lead credit purchases once activated

Vendor shop/product orders and discounted deal vouchers are sold directly by the vendor through Eventnet and are separate from package bookings above. These purchases do not follow the package-booking refund schedule described earlier in this policy.

• Each product has its own refund policy set by the vendor (Flexible, Standard, Strict, No change-of-mind, or a fixed return window), shown before you pay and locked in at the time of purchase
• Under that policy, how much of a change-of-mind cancellation or return is refunded depends on the order's stage (not yet started, in preparation, or fulfilled) or, for return-window items, whether you're still inside the window
• If an item arrives defective, damaged in transit, is the wrong item, or is not as described, you are entitled to a full refund or replacement regardless of the vendor's selected policy or the order's stage — this is never waived by a 'no change-of-mind returns' policy
• Deal-voucher cancellations and refunds are arranged directly with the vendor, subject to the terms shown on the deal
• Fraud, non-delivery, or a materially different item than described remains subject to Eventnet review and applicable consumer law

• Whether rescheduling is available, the required notice and any validity period are decided by the vendor and displayed before booking
• A date change is confirmed only after the vendor accepts the new date
• Price differences or disclosed preparation costs may apply when the scope or date changes
• If the vendor cannot accept the requested date, the original booking remains governed by the refund policy saved at checkout

If you paid using No-Cost EMI, an approved refund is issued to the same payment method used for the EMI transaction. Reversal of any EMI instalments already charged, and the timeline for that reversal, is determined by your card-issuing bank or NBFC and may take longer than the standard refund timeline below. See Terms & Conditions, Section 8A, for how No-Cost EMI works.

Approved refunds are processed within 5-7 business days to the original payment method. Bank settlement may take an additional 2-3 business days depending on your bank.

• Raise a dispute from your booking within 7 days of the event
• Our Trust & Safety team reviews evidence from both parties
• Customers may submit chat records, photos, videos, invoices, payment proof, and event-day evidence
• Vendors may submit preparation proof, purchase bills, staff assignments, arrival proof, call records, chat records, and delivery evidence
• Eventnet applies the vendor policy saved with the booking and may mediate where the parties dispute facts or evidence
• Eventnet may depart from a vendor term only for vendor cancellation, non-delivery, materially deficient service, fraud, payment error, or requirements of applicable law

For any refund-related questions, email refunds@eventnet.in.