Refund & Cancellation Policy

Eventnet packages are event-date commitments. When a customer books a package, the vendor may block the date, reject other customers, purchase materials, assign staff, begin preparation, or reserve third party resources. Refunds are therefore based on the cancellation timing, vendor acceptance, custom work started, and evidence from both sides.

Each package may show its own refund policy before booking, such as Flexible, Standard, Strict, Date Blocked, or Custom. The package-level policy visible at the time of booking applies to that booking, subject to Eventnet review for fraud, vendor fault, customer fault, preparation proof, payment gateway charges, and applicable law.

• Before vendor acceptance: eligible for full refund of the package advance, minus payment gateway or processing charges
• After vendor acceptance and more than 15 days before the event: eligible for refund of the advance minus payment gateway charges and any approved vendor preparation costs
• 7 to 15 days before the event: eligible for up to 50% refund of the package advance, after deducting approved vendor preparation costs
• Less than 7 days before the event: package advance is non-refundable because the vendor has reserved the date and may have already incurred costs
• Customer no-show, wrong event details, unreachable customer, denied venue access, or cancellation after the vendor has arrived: no refund

• Flexible: full refund until 7 days before event; 50% refund until 48 hours before event
• Standard: full refund until 15 days before event; 50% refund until 7 days before event
• Strict: full refund until 30 days before event; 50% refund until 15 days before event
• Date Blocked: full refund only within 24 hours of booking if the event is more than 15 days away; after that, the advance may be non-refundable because the vendor blocks the date
• Custom: vendor-specific terms shown on the package page, subject to Eventnet review and evidence

To keep the platform fair for vendors, Eventnet may deduct reasonable preparation costs from a customer refund where the vendor can show genuine work or expense connected to the booking.

• Examples include raw materials, custom decor, printed items, cake ingredients, artist/staff blocking, transport booking, venue coordination, equipment booking, and third-party advances
• The vendor must provide reasonable proof such as bills, screenshots, vendor notes, staff assignment records, purchase receipts, or preparation photos
• Eventnet may approve full, partial, or no deduction based on evidence and timing
• Vendors cannot claim inflated, unrelated, duplicate, or unverified costs

• Cancellations must be requested through your Eventnet account or official Eventnet support channel
• Refund eligibility is calculated from the event date and the time the cancellation request is received by Eventnet
• Refunds apply only to amounts paid through Eventnet; off-platform payments are not protected by this policy
• Changing event date, venue, guest count, package scope, or major requirements after vendor acceptance may be treated as a cancellation if the vendor cannot support the change

• Vendors must inform Eventnet immediately if they cannot deliver a confirmed booking
• Customers receive a 100% refund of the Eventnet-paid amount for vendor-initiated cancellations where the customer is not at fault
• A genuine emergency may be reviewed case-by-case, but the vendor must provide proof and assist with alternatives where possible
• Repeated or unexplained cancellations may lead to penalties, payout holds, loss of verified badge, reduced visibility, or suspension
• If a vendor cancels after receiving customer details and tries to move the booking off-platform, Eventnet may suspend the account and hold payouts

• Booking cancelled within the eligible window
• Vendor failed to deliver agreed services
• Significant deviation from the listed package or scope
• Vendor cancelled the booking without customer fault
• Vendor did not arrive or was materially late without a valid reason
• Duplicate or accidental payments

• Payment gateway and processing fees
• Vendor preparation costs approved by Eventnet
• Custom-ordered items already produced or purchased, including printed materials, custom cakes, decor material, flowers, props, or personalised items
• Package advance for last-minute cancellations inside the no-refund window
• Additional losses caused by wrong event details, denied access, customer no-show, or customer-requested scope changes
• Subscription plan fees, onboarding fees, ad placements, featured listing fees, and lead credit purchases once activated

• Customers may request one date change at least 7 days before the event, subject to vendor availability
• If the vendor accepts the new date, no cancellation fee is charged, but price differences or extra preparation costs may apply
• If the vendor is unavailable for the new date, the request is treated as a customer cancellation under this policy
• Date changes requested less than 7 days before the event are accepted only at the vendor's discretion

Approved refunds are processed within 5-7 business days to the original payment method. Bank settlement may take an additional 2-3 business days depending on your bank.

• Raise a dispute from your booking within 7 days of the event
• Our Trust & Safety team reviews evidence from both parties
• Customers may submit chat records, photos, videos, invoices, payment proof, and event-day evidence
• Vendors may submit preparation proof, purchase bills, staff assignments, arrival proof, call records, chat records, and delivery evidence
• We may mediate, partially refund, or fully refund based on findings
• Final decisions by Eventnet are binding on both customer and vendor under these terms

For any refund-related questions, email refunds@eventnet.in.